This page documents CallPilot's SMS consent and notification process for verification and transparency.
SMS Notifications Consent
CallPilot sends transactional SMS notifications to subscribed business users regarding inbound call activity handled by the CallPilot AI receptionist. These messages may include missed call alerts, call summaries, caller details, issue summaries, and urgency classifications. These messages are operational and account-related, not marketing or promotional.
For reviewers
- Messages are transactional and operational in nature (account-related call activity).
- SMS is sent only after explicit opt-in during onboarding; users are not auto-enrolled by default.
- Intended for subscribed business users (business owners or authorized staff who enroll).
- Not used for marketing or promotional campaigns.
What these messages are for
These messages help business owners respond quickly to customer calls handled by CallPilot.
Missed call alerts
Timely notice when a caller could not reach your business line.
Call summaries
Concise recap of what was discussed on inbound calls handled by CallPilot.
Caller details
Name, callback number, and context your team needs to follow up.
Issue summaries
Structured notes about the reason for the call or reported problem.
Urgency updates
Operational signals so you can prioritize time-sensitive situations.
How users opt in
Users opt in during account onboarding by entering their mobile number and checking an unchecked consent box agreeing to receive SMS notifications related to their business account. Consent is collected before any messages are sent.
Only business owners or authorized staff who are permitted to manage the account should enroll the mobile number used for these notifications.
Consent language
The following is the exact consent language shown at opt-in:
“By checking this box, I agree to receive SMS notifications from CallPilot related to my business account, including call summaries, missed call alerts, and urgent service notifications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and HELP for help.”
Example onboarding consent step
Illustrative example of the consent step (not a live enrollment form).
Mobile number for business alerts
By checking this box, I agree to receive SMS notifications from CallPilot related to my business account, including call summaries, missed call alerts, and urgent service notifications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and HELP for help.
Opt-out and help
- Reply STOP to unsubscribe at any time.
- Reply HELP for help.
- Message frequency varies.
- Msg & data rates may apply.
Users can reply STOP to unsubscribe at any time or HELP for help. For additional support, contact support@trycallpilot.co.
Related policies
This page is provided to document CallPilot's SMS consent and notification process.